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Free Quarterly
Marketing Newsletter
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Merchants, Click
Below To Login
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Partners, Click
Below To Login
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Employees, Click
Below To Login
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Frequently Asked Questions
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Merchant Accounts
What is a
Merchant Account?
A merchant account is a commercial
account number established by contractual agreement between your business and the banks we represent. A merchant account enables your business to accept credit card payments from your customers.
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Why does my business need to accept credit cards from my customers?
By accepting major credit cards you can increase your credibility, customer convenience, and best of all, your sales. Statistics say accepting credit cards can increase sales by 30 to 100% !
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How do I apply for a merchant account?
Simply, link to our online application and submit the requested information. You may also email us at
info
or call E-Commerce Exchange at 1-800-477-5363 for further assistance on setup, or other processing related questions.
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How long will it take for my application to be processed?
Within a few working days your company will be able to accept credit cards from your customers. Our processing department specializes in expediting your application so you can immediately start accepting credit cards from your customers. All necessary paperwork will be
faxed, emailed or sent next day via FedEx, and a
next day scheduled prepaid pickup for fast return of all documentation.
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What credit cards will my business be able to accept?
We will apply for your business to accept
Visa/MC and Discover Card. You may choose to apply for American Express,
Diners Club and JCB. A separate application is required for American Express,
Diner's Club and JCB. You will also be able to take any
check card with a Visa/MC logo. If you are a retail
business, you can take most debit cards if you sign up with
our debit card services. Businesses using our international
merchant solutions can also accept Switch, Delta, Visa
Electron, Laser and Solo.
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Can I
reconcile my account or check my activity before I get my
month end statement?
Yes, click
here
to reconcile each card type by processor.
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Will my business receive a statement on the transactions processed?
As an E-Commerce Exchange merchant you will receive a comprehensive statement detailing your credit card transactions. This also comes with 24-hour customer service to assist you with all merchant account related questions.
Customer service and merchant account statement fees are
typically $12.00 per month.
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How will my business receive payment for each transaction?
Once the transaction has been approved your customer's charges are deposited directly from our credit card processor to your bank account. Transaction deposits
typically range from 24-72 hours from the date of the transaction.
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Are my funds guaranteed?
Any customer
has the right to dispute a credit card charge from the
card's issuing bank. If a charge is challenged, a retrieval
request will be sent to the merchant asking for proof that a
sale had been made by the customer. In addition, the
merchant's credit card processor has the right to
discontinue service for many reasons. And finally, a
merchant should take due diligence to protect against
someone trying to order merchandise with stolen cards by
becoming familiar with the process. Read
here
and your
merchant agreement for a detailed explanations of charge backs
and retrievals.
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What is Address Verification Service?
AVS is a service that is built into the authorization process to help prevent fraudulent transactions. The numerical portion of
a consumer's address is sent along with the transaction data and is matched against the address that is registered with the consumer's credit card from their issuer's bank. A response
code is sent back with the approval (or decline) message that indicates a match or not. Currently, a match or mismatch is simply reported back to the merchant and
may or may not result in a
transaction decline depending on the POS settings. The merchant then has the option to contact their customer to confirm the correct address before they ship any goods.
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Why is my
merchant statement from company other than E-Commerce
Exchange?
E-Commerce
Exchange is a wholly owned subsidiary of iPayment Inc
(registered ISO/MSP of JP Morgan Chase Bank). ECE also has
agreements with additional processors and banks such as
("Innovative Bank"), CPS (National City Bank of
Kentucky), and WorldPay (Royal Bank of Scottland), any of
which you will receive a statement from.
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POS Solutions
What type of software or equipment should my business use to process credit cards and checks?
We offer your business
multiple options for processing credit card and check orders:
Click here
to see our product list.
We have the
software or terminal(s) your business will require at
competitive lease and purchase prices.
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How does a payment gateway integrate with my website?
Typically setup is quick and easy. The merchant or webmaster simply establishes a link between the
Gateway secure
server and the merchant's website. Examples of the linking HTML code can be found in the
Integration
guides.
Many applications have
already Integrated our Secure Payment Gateways.
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How can I customize the
Gateway transaction form?
The transaction forms can be configured from within the
virtual terminal. For additional help or
information, please e-mail support@ecenow.com
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Is my Payment gateway integrated with my shopping cart?
Our service needs to be compatible with the merchants shopping cart software.
Most Payment gateways can integrate with several
shopping cart programs; however some companies "Lock Out" competing payment services such as QuickCommerce. Contact E-Commerce Exchange at
Support for
compatibility of shopping
carts or click here to see a
partial list of integrated carts.
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Leasing
Will my business be able to purchase or lease the software and/or equipment I need?
Yes, E-Commerce Exchange offers both options leasing or purchasing options to your business. At E-Commerce Exchange we offer a lifetime warranty
beyond the manufacturers warranty on credit card processing equipment and
software with a 24 hour replacement policy while your processing with
us until we can get your current equipment fixed.
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How is the lease payment determined?
The lease payment is based on the type of credit card terminal, printer, or software you choose and the number of months you select, i.e., 12, 24, 36, or 48 months. Leasing is an attractive alternative when you want to preserve working capital, have a tax deductible business expense, and a low
down payment. At the end of lease you may continue month-to-month, buy-out the lease at fair market value, or terminate the lease.
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When can I
expect my lease payments to be deducted?
The first, last or both will be
deducted by E-Commerce Exchange the day after the
application is submitted by the sale consultant based on
which option is marked on the lease via ACH unless otherwise
specified. Once the leasing company receives the
lease, payments will be deducted via ACH as follows.
Northern Leasing: A prorated rental payment from
they day of verification until the end of the first month
will be deducted the day after verification by Northern and
then the 1st of each month from then on.
A-1 Leasing: 15 days from the date of verification and will
continue on that date of the month from then on unless a
holiday then the next business day.
Duvera:
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Support and Services
How do I get technical assistance?
After you have consulted our technical manual and still require additional support, we ask that an email to
Support
detailing
the question at hand will allow our technical service advisor to research the question at hand (please include with question your business name, phone number, and contact name.)
Premium Support Gold is for those with complex web site linking and shopping cart integration.
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E-Commerce Exchange, a wholly owned subsidiary of iPayment, Inc., is a Registered ISO/MSP of the following FDIC Insured Bank:
Wells
Fargo Bank, N.A.,
Walnut Creek, Ca.
Credit Card Processing services also provided by WorldPay, a part of the Royal Bank of Scotland Group.
Innovative Merchant Solutions, an Intuit Company, is a Registered ISO/MSP of the following FDIC Insured Banks:
WestAmerica Bank, Santa Rosa, CA and JPMorgan Chase Bank, Columbus, OH.
and Optimal Payments, a registered ISO of JPMorgan Chase Bank, Hicksville, NY and a registered ISO/MSP of Merrick Bank, South Jordan, Utah
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© 2005 E-Commerce Exchange |
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